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Terms of Use

DELYVA SDN. BHD. (Company No. 202001005761 / 1362081-M) GDPR and PDPA 2010 compliant · hello@laksana.ai

Last updated: 4 June 2026

Please read these Terms of Use carefully before using the Laksana platform. By accessing or using Laksana, you agree to be bound by these terms. If you do not agree, do not use the platform.

1. Service Provider

Laksana is operated by DELYVA SDN. BHD. (Company No. 202001005761 / 1362081-M), incorporated in Malaysia. For enquiries, contact us at hello@laksana.ai.

2. Account Registration

You must provide accurate and complete information when registering an account. You are responsible for maintaining the security of your login credentials and for all activities that occur under your account. You must notify us immediately if you suspect unauthorised access. One workspace account may be used by multiple authorised members within the limits of your subscription plan.

3. Acceptable Use

Laksana is designed for facility and operational management. You agree not to: upload malicious software or harmful content; attempt to bypass subscription limits or PII scrubbing mechanisms; use the platform to send spam or unsolicited communications; impersonate another user or workspace; or engage in any activity that violates applicable laws or regulations.

4. Subscriptions and Billing

Subscriptions are billed per workspace per site per month, or per year for annual plans, via Stripe. Plans are defined by member seats, site limits, and feature availability. Upgrades take effect immediately. Downgrades and cancellations take effect at the end of the current billing period. If payment fails, access may be restricted to Start plan limits until payment is resolved. No refunds are provided for partial billing periods unless required by applicable law.

5. Data Ownership

You retain full ownership of all data you submit to Laksana, including operational records, photos, and team data. You grant Laksana a limited licence to store, process, and display this data solely for the purpose of providing the platform's features to you. We do not claim any ownership over your content and do not use it for any purpose beyond operating the platform.

6. AI Features and Consent

Laksana includes optional AI-powered features. AI processing of messages is subject to your workspace's explicit consent, which can be enabled or disabled at any time via Workspace Settings. When AI is enabled, personally identifiable information such as emails, phone numbers and names is automatically scrubbed before submission to remote AI endpoints. You may disable AI processing at any time without affecting core platform functionality.

7. WhatsApp Integration

Laksana's WhatsApp features operate via the WhatsApp Business API, governed by Meta's Terms of Service and Business Policy. You are responsible for ensuring your use of WhatsApp-based features complies with applicable regulations, including obtaining necessary consents from your team members to receive WhatsApp notifications from Laksana.

8. Limitation of Liability

Laksana provides tools to assist with operational management but does not guarantee zero downtime, error-free performance, or specific business outcomes. To the maximum extent permitted by law, DELYVA SDN. BHD. shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to data loss, revenue loss, or operational disruptions.

9. Termination

We may suspend or terminate your account if you violate these terms, engage in fraudulent activity, or fail to pay subscription fees. Upon termination, your data will be retained for the period specified in our Privacy Policy and then permanently deleted. You may also request account deletion by contacting hello@laksana.ai.

10. Governing Law

These Terms are governed by the laws of Malaysia, including the Personal Data Protection Act 2010. For users in the European Union, GDPR obligations apply in addition to these terms. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia. If you are an EU data subject, you also retain the right to escalate privacy concerns to your local data protection authority.

11. Modifications and Contact

We reserve the right to update these Terms at any time. Material changes will be communicated by publishing a new version of this document, which you will be asked to accept the next time you sign in, or via in-app notifications. Continued use of the platform after such changes constitutes your acceptance. For questions, contact DELYVA SDN. BHD. at hello@laksana.ai.

Privacy Policy

DELYVA SDN. BHD. (Company No. 202001005761 / 1362081-M) GDPR and PDPA 2010 compliant · hello@laksana.ai

Last updated: 19 September 2026

At Laksana, we respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the Personal Data Protection Act 2010 (PDPA). This Privacy Policy explains how DELYVA SDN. BHD. collects, uses, stores, and protects your information when you use the Laksana platform.

1. Service Provider

Laksana is a product of DELYVA SDN. BHD. (Company No. 202001005761 / 1362081-M), a company incorporated in Malaysia. For privacy enquiries, please contact us at hello@laksana.ai.

2. Information We Collect

We collect personal data that you provide directly when creating an account, setting up a workspace, or using the platform. This includes: your name, email address, phone number, and workspace details; photos and videos submitted via WhatsApp or the portal, which may contain GPS coordinates and timestamps; device information and IP address for security and geolocation; subscription and billing details, processed securely by Stripe; and operational data such as work updates, issues, inspections, patrol check-ins, and asset records created by your team.

3. How We Use Your Data

We use your data to: authenticate users and manage access; provide and improve the Laksana platform and its features; process subscription billing via Stripe; send notifications via email, WhatsApp, or push alerts; run operational workflow calculations; generate reports and analytics for your team; and detect fraud, abuse, or security threats. We do not sell your personal data to third parties.

4. AI Processing and Privacy Controls

Laksana includes optional AI-powered features for inbox message classification and compliance descriptions. Your workspace has full control over AI data processing consent in Workspace Settings. When consent is enabled, personally identifiable information — including email addresses, phone numbers, and common name patterns — is automatically scrubbed and masked before transmission to any remote AI endpoint. When consent is disabled, all remote AI processing is bypassed entirely and local keyword classification is used instead.

5. Data Storage and Security

Your data is stored on AWS Lightsail Managed PostgreSQL databases, which are encrypted at rest using AWS Key Management Service. All data in transit is protected by TLS/HTTPS encryption. Files such as photos, avatars, and evidence attachments are stored in Amazon S3 with server-side encryption enabled. We apply role-based access controls to restrict data access within our team.

6. Data Retention and Deletion

We retain operational records — audit trails, incoming messages, routine logs — based on your subscription tier: Free 30 days, Basic 90 days, Advanced 365 days, Enterprise 730 days. Records are automatically and permanently pruned after the applicable period. Workspace administrators may request full account deletion, including all user profiles, operational records, and uploaded files such as logos, avatars and evidence attachments, by contacting hello@laksana.ai. Deletion is carried out by our superadmin team and results in permanent removal from the database and S3 storage.

7. Data Export and Portability

You may request an export of your personal data at any time via the Settings page in the Laksana portal, under Settings, Data Control, Request Data Export. We will email you a structured JSON package containing your account profile, session history, and associated operational records within 5 business days.

8. Third-Party Services

Laksana integrates with the following third-party services to deliver its features: Stripe for subscription billing, subject to Stripe's privacy policy; the WhatsApp Business API via Meta for messaging, subject to Meta's data policy; and Google Cloud AI and the Gemini API for optional AI classification, used only when your workspace has enabled AI consent and subject to Google's privacy policy. On the marketing website laksana.ai only, and only after you accept in the cookie banner, we also use Google Analytics for traffic measurement, subject to Google's privacy policy, and the Meta Pixel for advertising measurement and retargeting for our Facebook and Instagram campaigns, subject to Meta's data policy. Neither runs inside the Laksana platform itself, and neither is loaded at all unless you accept. We do not share your data with any third party beyond what is required to operate these integrations.

9. Cookies and Session Data

The Laksana platform — the admin console and the public booking portals — uses session cookies strictly necessary for authentication and operation. It sets no analytics or advertising cookies.

The marketing website at laksana.ai can load two non-essential tools: Google Analytics, to understand which pages are read, and the Meta Pixel, which measures our Facebook and Instagram advertising and can be used to show you our ads again elsewhere. Both are off by default. Neither is requested until you choose Accept in the banner shown on your first visit; choosing Decline means the requests are never made. Your choice is stored in your own browser and you can change it at any time by clearing this site's data, which brings the banner back.

You can also disable cookies in your browser settings, though on the platform this may affect functionality that depends on staying signed in.

The Academy and News sections at laksana.ai/academy and laksana.ai/news set one additional first-party cookie, lk_ft. It stores a single page path — the first Academy or News page you landed on — and nothing else: no identifier, no profile, no browsing history. Its only purpose is so that if you later choose to submit a form, we can tell which article brought you. It is never read by any third party, is never used for advertising, expires after 90 days, and you can delete it with your browser's site data at any time. Because it is used only to attribute a form you choose to submit, it is treated as strictly necessary and is not part of the Accept or Decline choice above.

9a. Newsletter Subscriptions

If you subscribe to the Academy newsletter, we collect your email address and the page path described above. We use them only to send occasional notifications when we publish new guides, and to understand which content leads people to subscribe. We do not sell, rent or share subscriber lists.

Subscriber details are stored and processed by Brevo (Sendinblue SAS, France), our email service provider, acting as a data processor on our behalf. Brevo's own privacy notice is available at brevo.com/legal/privacypolicy.

Every email we send includes an unsubscribe link, and unsubscribing removes you from the list. You may also request removal at any time by contacting hello@laksana.ai. Subscribing is entirely optional: every guide, tool, template and news item on this site is fully usable without it, and nothing on the Academy is placed behind a signup.

10. Your Rights under GDPR and PDPA

Depending on your jurisdiction, you have the following rights regarding your personal data: (a) Right to Access — request a copy of the data we hold about you; (b) Right to Rectification — request correction of inaccurate or incomplete data; (c) Right to Erasure, the right to be forgotten — request deletion of your personal data; (d) Right to Data Portability — receive your data in a structured, machine-readable format via the Data Export feature; (e) Right to Restrict Processing — request that we limit how we use your data; (f) Right to Object to AI Processing — disable AI processing via Workspace Settings at any time; (g) Right to Lodge a Complaint — under PDPA, you may contact the Personal Data Protection Commissioner of Malaysia; under GDPR, you may contact your local data protection authority. To exercise any of these rights, contact us at hello@laksana.ai.

11. Marketing Communications

We send product updates and marketing messages only to people who have explicitly opted in. Consent is recorded with the date it was given, it is never assumed from the mere fact that you hold an account, and it is never a condition of using the platform. You can withdraw it at any time from your profile settings or from the unsubscribe link in any message, and withdrawal takes effect immediately. Transactional messages — notifications about your own records, billing and security — are not marketing and continue regardless of this setting.

12. Contact Us

If you have any questions about this Privacy Policy or our GDPR and PDPA compliance, please contact DELYVA SDN. BHD. at hello@laksana.ai. Our registered address is in Malaysia.

This document was prepared by DELYVA SDN. BHD. for users of the Laksana platform. For any privacy-related requests or questions, email hello@laksana.ai.