Overview
Supervisors are responsible for monitoring open issues, assigning them, updating status, and ensuring follow-up action is taken.
Steps
Go to Operations.
Open Issue Tracking.
Filter by open issues.
Review category, severity, SLA, assignee, and evidence.
Assign user or team.
Change status as work progresses.
Close the issue once resolved and verified.
Tips
Prioritise high severity and overdue issues.
Use timeline to review history before closing.
Link work updates to issues for better traceability.