Overview
Supervisors should monitor overdue issues and SLA performance to ensure service commitments are met.
Steps
Go to Operations.
Open Issue Tracking.
Review SLA, response time, and resolution time columns.
Filter overdue issues, if available.
Go to Reports.
Open SLA Report for detailed SLA review.
Follow up with assigned users or teams.
Tips
Check overdue issues daily.
Escalate critical items early.
Use SLA data to identify workload or process issues.