Cannot Login to Laksana

Troubleshooting common login issues.

Quick Checks

1. Confirm you are using the correct login URL for your environment.
2. Confirm your account is part of the expected organisation.
3. If your team uses WhatsApp-based access links, request a fresh link and open it immediately.

If Password Login Fails

1. Use Forgot password to reset credentials.
2. Check spam/junk folders for reset or verification emails.
3. Verify keyboard layout/caps lock when entering credentials.

Browser Issues

Clear Cache

1. If the page is not loading correctly, clear your browser cache and cookies.
2. Close and reopen your browser.
3. Try logging in again.

Recommended Browsers

• Chrome (recommended)
• Firefox
• Safari
• Edge

Still Having Trouble?

If you are still unable to log in, please contact us:

• Support Centre: https://my.laksana.app/support