Messages Not Sending

What to do when messages fail to send.

Common Causes

Plan Usage Limit Reached

Free plan limits (monthly):

• 30 Work Updates
• 30 Problems
• 30 Compliance checks

Solution:

• Wait for monthly reset
• Upgrade to paid plan if needed

WhatsApp Disconnected

Solution:

1. Check WhatsApp connection
2. Reconnect if needed
3. Resend message

Network Issues

Solution:

1. Check internet connection
2. Try again in a few minutes
3. Use different network

Message Too Long

Solution:

• Break into smaller messages
• Remove unnecessary text
• Use dashboard for long updates

Invalid Format

Solution:

• Check message format
• Remove special characters
• Follow command syntax

Attachment Issues

File Too Large

Limit: 10MB per file Solution:

• Compress image
• Resize photo
• Use lower quality

Unsupported Format

Supported: JPG, PNG, HEIC Solution:

• Convert to supported format
• Use image instead of other files

Too Many Files

Limit: Organization burst/media limits may apply Solution:

• Send in multiple messages
• Upload via dashboard

Retrying Failed Messages

1. Send the message again with clearer text
2. Re-send media separately if needed
3. Confirm you receive an acknowledgement response

Dashboard Alternative

If WhatsApp fails:

1. Use web dashboard
2. Create update manually
3. Upload evidence
4. Submit

Need Help?

If messages consistently fail:

• Contact support
• Provide error details
• Include screenshots
• Mention your plan