Messages Not Sending

What to do when messages fail to send.

Check Status

1. Go to Operations > Inbox
2. Look for failed messages
3. Check error messages

Common Causes

Rate Limit Exceeded

Free plan: 30 messages/day Solution:

• Wait until tomorrow
• Upgrade to paid plan
• Use dashboard instead

WhatsApp Disconnected

Solution:

1. Check WhatsApp connection
2. Reconnect if needed
3. Resend message

Network Issues

Solution:

1. Check internet connection
2. Try again in a few minutes
3. Use different network

Message Too Long

Limit: 4096 characters Solution:

• Break into smaller messages
• Remove unnecessary text
• Use dashboard for long updates

Invalid Format

Solution:

• Check message format
• Remove special characters
• Follow command syntax

Attachment Issues

File Too Large

Limit: 10MB per file Solution:

• Compress image
• Resize photo
• Use lower quality

Unsupported Format

Supported: JPG, PNG, HEIC Solution:

• Convert to supported format
• Use image instead of other files

Too Many Files

Limit: 10 files per message Solution:

• Send in multiple messages
• Upload via dashboard

Retrying Failed Messages

1. Find failed message
2. Click "Retry"
3. Or edit and resend
4. Check confirmation

Dashboard Alternative

If WhatsApp fails:

1. Use web dashboard
2. Create update manually
3. Upload evidence
4. Submit

Checking Delivery

WhatsApp:

• Single tick: Sent
• Double tick: Delivered
• Blue ticks: Read

Dashboard:

• Status indicator
• Timestamp
• Confirmation message

Prevention

• Stay within rate limits
• Keep WhatsApp connected
• Check file sizes
• Use proper format
• Test connection regularly

Need Help?

If messages consistently fail:

• Contact support
• Provide error details
• Include screenshots
• Mention your plan

Status Codes

• 200: Success
• 429: Rate limit exceeded
• 500: Server error
• 503: Service unavailable

Contact support for persistent errors.