WhatsApp Not Connected

Fix WhatsApp connection issues with Laksana.

Check Connection Status

1. Go to Settings > Integrations > WhatsApp
2. Check connection status
3. Look for error messages

Common Issues

QR Code Not Scanning

Solutions:

1. Refresh the QR code
2. Ensure good lighting
3. Hold phone steady
4. Try different distance
5. Clean camera lens

Connection Drops

Solutions:

1. Check internet connection
2. Restart WhatsApp
3. Reconnect in Laksana
4. Check phone battery saver mode

Not Receiving Messages

Solutions:

1. Check WhatsApp is running
2. Verify phone has internet
3. Check notification settings
4. Restart WhatsApp

Bot Not Responding

Solutions:

1. Send "menu" to test
2. Check message rate limits
3. Verify subscription status
4. Wait a few minutes and retry

Reconnecting WhatsApp

1. Go to Settings > WhatsApp
2. Click "Disconnect"
3. Click "Connect WhatsApp"
4. Scan new QR code
5. Test with "menu" command

Requirements

✅ WhatsApp Business (recommended) ✅ Active phone number ✅ Stable internet connection ✅ Active Laksana subscription

❌ WhatsApp Web won't work ❌ Multiple device connections may interfere

Testing Connection

Send these test messages:

1. "menu" - Should show menu
2. "status" - Should show account info
3. "help" - Should show help

Advanced Troubleshooting

Clear WhatsApp Cache

1. WhatsApp Settings
2. Storage and Data
3. Manage Storage
4. Clear Cache

Reinstall WhatsApp

1. Backup chats first
2. Uninstall WhatsApp
3. Reinstall from app store
4. Restore backup
5. Reconnect to Laksana

Check Webhook

For technical users:

1. Verify webhook URL
2. Check SSL certificate
3. Test webhook endpoint
4. Review server logs

Still Not Working?

Contact Support: Submit a support ticket and include:

• Phone number
• Error messages
• Screenshots
• Steps tried

Prevention

• Keep WhatsApp updated
• Maintain stable internet
• Don't logout frequently
• Monitor connection status
• Test regularly