Overview
Laksana is a facility and site operations management platform that helps organisations capture, manage, monitor, and report daily operational activities. It can be used to manage issues, work updates, inspections, preventive maintenance, patrol monitoring, site performance, SLA tracking, and operational reports.
Laksana is designed for teams that need better visibility of what is happening on the ground. Field users can submit updates, issues, and evidence from the site, while supervisors and managers can review records, assign work, verify submissions, and generate reports.
What you can do with Laksana
With Laksana, your organisation can:
Track issues reported from WhatsApp, Helpdesk, public pages, or the portal.
Capture work updates from field teams.
Manage inspections and checklist submissions.
Set preventive maintenance schedules.
Monitor patrol activities.
Link records to sites and assets.
Assign work to users or teams.
Track SLA, response time, resolution time, and working hours.
View analytics, reports, maps, and schedules.
Export or share reports with stakeholders.
Common users of Laksana
Laksana can be used by:
Facility managers
Site supervisors
Technicians
Cleaning teams
Security teams
Contractors
Operations managers
Property management teams
Management and reporting teams
Example use case
A technician discovers a faulty light at a site. The issue is submitted through WhatsApp or the portal with a photo. The supervisor assigns it to the maintenance team, tracks its SLA, reviews the photo evidence after repair, and closes the issue. Later, the manager can view the issue in reports and analytics.
Main Laksana portal dashboard
Sidebar menu
Issue Tracking page
Work Updates page
Analytics page
Field technician photo
