Overview
An issue is a problem, defect, complaint, breakdown, or operational matter that requires attention. Issues can be submitted through WhatsApp, Helpdesk, the public page, or the portal.
Common examples of issues
Air-conditioning not working.
Water leakage.
Broken door lock.
Cleaning complaint.
Damaged light.
Safety hazard.
Equipment breakdown.
Resident or tenant complaint.
Issue information
An issue record may include:
Issue ID.
Created date.
Site.
External reference number.
Title.
Category.
Severity.
Status.
Assignee.
Team.
Submitter details.
SLA.
Response time.
Resolution time.
Working hours.
Evidence photo.
Typical issue workflow
Issue is reported.
Issue is reviewed.
User or team is assigned.
Status is updated.
Evidence or work update is added.
Issue is resolved.
Issue is closed.