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11.2 View Notification Logs

Overview

Notification logs help admins review notification records and check whether notifications were generated or delivered.

Steps

  1. Go to Settings.

  1. Open Messaging & Integration.

  1. Select Notification Logs.

  1. Search or filter the records, if available.

  1. Review the notification status.

Common use cases

  • Check whether an assignment notification was sent.

  • Troubleshoot missing WhatsApp notifications.

  • Review notification history for a user.

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