Quick Start: Facilities Management

Target Persona: In-house facility manager at a commercial building, mall, hospital, campus, or office complex.

Your Scenario

You manage 1–5 buildings. Your team does cleaning, security patrols, and maintenance. You answer to building owners or tenants.

Step 1: Create Org

Select industry = facility. Explain what auto-seeds: categories (Cleaning, Inspection, Electrical, Plumbing, General Maintenance, Security Patrol, Lift/Escalator), things (Main Entrance, Lobby, Main Lift), compliance templates (Daily Site Inspection, Weekly Fire Safety, Monthly Lift Maintenance).

Step 2: Set Up Your Sites

Rename "HQ" to your actual building name. Add more locations if managing multiple buildings. Add address + GPS coordinates for location-based tracking.

Step 3: Add Your Things

Add real facilities/assets: lifts, generators, water pumps, fire panels, AHUs. Use asset type for equipment with serial numbers. Use space type for areas (lobbies, car parks, rooftops). Generate & print QR codes for key assets.

Step 4: Invite Your Team

Assign roles: Manager (yourself), Supervisors (shift leads), Operators (cleaners, technicians, guards). Explain each role's access level.

Step 5: Go Live with WhatsApp

Save the Laksana WhatsApp number. Have team members send test "menu". Show example messages: "Cleaned Level 3 corridor", "AHU Unit 2 making noise at Block A". Explain AI classification + photo burst.

Step 6: Activate Compliance

Enable the auto-created "Daily Site Inspection" and "Weekly Fire Safety" templates. Set responsible persons. Configure reminder timing.

Explore the Dashboard & Reports

View your operations at a glance from the web dashboard, and generate weekly reports to track team performance.

Optimise Your Usage

• ✅ Enable watermark with timestamp + GPS + submitter name for audit-ready photos.
• ✅ Set up daily report at 6pm to get end-of-day summary.
• ✅ Use QR scan for patrol verification.
• ✅ Review weekly reports to track team performance.
• ✅ Enable problem notifications so critical issues (lift breakdown, water leak) alert you immediately.
• ✅ Stay Alert: Enable WhatsApp notifications for problems assigned to your team (Note: out-bound notifications consume Laksana credits).
• ✅ Automate Workflows: Set up auto-assignment rules based on categories, and configure SLA escalations to stay on top of issues (Advanced plan feature).