Target Persona: Hotel operations manager, executive housekeeper, or resort GM managing housekeeping, engineering, and guest services.
Your Scenario
You manage a hotel or resort. You coordinate housekeeping teams, handle guest complaints, and track engineering maintenance. You need daily proof of room cleaning, fast response to guest issues, and inspection readiness for safety standards.
Step 1: Create Org
Select industry = hospitality. Set up your property details. The system auto-creates your HQ site and default categories.
Step 2: Set Up Your Property
Rename "HQ" to your hotel name (e.g., "Grand Seaview Hotel"). If you manage multiple properties, add each as a separate Site. Add GPS coordinates for site verification.
Step 3: Map Your Facilities
Add key areas as Assets: Guest Floors (Level 1-10), Lobby, Swimming Pool, Gym, Kitchen, Restaurant, Laundry Room, Banquet Hall, Generator Room, Chiller Plant, Rooftop. For critical equipment: Boiler, Chiller Unit 1, Main Lift, Service Lift, Water Treatment System. Generate QR codes for equipment rooms and service areas.
Step 4: Set Up Housekeeping Categories
Work categories: Room Cleaning, Turndown Service, Laundry, Public Area Cleaning, Deep Cleaning. Issue categories: Guest Complaint, Equipment Breakdown, Plumbing, Electrical, HVAC, Pest Issue.
Step 5: Invite Your Team
Managers (GM, Ops Manager): Full access. Supervisors (Executive Housekeeper, Chief Engineer, F&B Manager): View + manage their department. Operators (Room attendants, technicians, security): Submit work updates and report issues.
Step 6: Housekeeping & Complaints Flow
Room attendants clean rooms and send photos via WhatsApp. Guest complaints are sent as issues immediately.
Step 7: Daily Reporting and Monitoring
Supervisors get daily reports, and managers check high level analytics on their dashboards.
Step 8: Inspection Templates
Set up inspection templates: Daily Pool Chemical Check (pH levels, chlorine), Weekly Fire Equipment Inspection, Monthly Kitchen Hygiene Audit, Generator Load Test. Staff scan QR code at the site → complete the template → upload evidence.
Optimise Your Usage
- ✅ Enable watermark with timestamp + submitter name — proves housekeeping was done and by whom.
- ✅ Use issue severity: Critical for guest safety (fire, flood), High for guest comfort (aircon, hot water), Medium for cosmetic, Low for back-of-house.
- ✅ Daily reports at shift change (6am/2pm/10pm) so incoming shift sees what's pending.
- ✅ Use detailed reports for owner/investor reviews — shows operational standards with photo evidence.
- ✅ QR codes on equipment rooms: engineering staff scan before servicing, creating a maintenance log automatically.
- ✅ Track guest complaint response times — useful for hotel star rating audits.
- ✅ Stay Alert: Enable WhatsApp notifications for issues assigned to your team (Note: out-bound notifications consume Laksana credits).
- ✅ Automate Workflows: Set up auto-assignment rules based on categories, and configure SLA escalations to stay on top of issues (Advanced plan feature).