Quick Start: Hospitality (Hotels, Resorts, Serviced Apartments)

Target Persona: Hotel operations manager, executive housekeeper, or resort GM managing housekeeping, engineering, and guest services.

Your Scenario

You manage a hotel or resort. You coordinate housekeeping teams, handle guest complaints, and track engineering maintenance. You need daily proof of room cleaning, fast response to guest issues, and compliance with safety standards.

Step 1: Create Org

Select industry = hospitality. Set up your property details. The system auto-creates your HQ location and default categories.

Step 2: Set Up Your Property

Rename "HQ" to your hotel name (e.g., "Grand Seaview Hotel"). If you manage multiple properties, add each as a separate Location. Add GPS coordinates for location verification.

Step 3: Map Your Facilities

Add key areas as Things: Guest Floors (Level 1-10), Lobby, Swimming Pool, Gym, Kitchen, Restaurant, Laundry Room, Banquet Hall, Generator Room, Chiller Plant, Rooftop. For critical equipment: Boiler, Chiller Unit 1, Main Lift, Service Lift, Water Treatment System. Generate QR codes for equipment rooms and service areas.

Step 4: Set Up Housekeeping Categories

Work categories: Room Cleaning, Turndown Service, Laundry, Public Area Cleaning, Deep Cleaning. Problem categories: Guest Complaint, Equipment Breakdown, Plumbing, Electrical, HVAC, Pest Issue.

Step 5: Invite Your Team

Managers (GM, Ops Manager): Full access. Supervisors (Executive Housekeeper, Chief Engineer, F&B Manager): View + manage their department. Operators (Room attendants, technicians, security): Submit work updates and report problems.

Step 6: Housekeeping & Complaints Flow

Room attendants clean rooms and send photos via WhatsApp. Guest complaints are sent as problems immediately.

Step 7: Daily Reporting and Monitoring

Supervisors get daily compliance summaries, and managers check high level analytics on their dashboards.

Step 8: Compliance

Set up compliance templates: Daily Pool Chemical Check (pH levels, chlorine), Weekly Fire Equipment Inspection, Monthly Kitchen Hygiene Audit, Generator Load Test. Staff scan QR code at the location → complete checklist → upload evidence.

Optimise Your Usage

• ✅ Enable watermark with timestamp + submitter name — proves housekeeping was done and by whom.
• ✅ Use problem severity: Critical for guest safety (fire, flood), High for guest comfort (aircon, hot water), Medium for cosmetic, Low for back-of-house.
• ✅ Daily reports at shift change (6am/2pm/10pm) so incoming shift sees what's pending.
• ✅ Use detailed reports for owner/investor reviews — shows operational standards with photo evidence.
• ✅ QR codes on equipment rooms: engineering staff scan before servicing, creating a maintenance log automatically.
• ✅ Track guest complaint response times — useful for hotel star rating audits.
• ✅ Stay Alert: Enable WhatsApp notifications for problems assigned to your team (Note: out-bound notifications consume Laksana credits).
• ✅ Automate Workflows: Set up auto-assignment rules based on categories, and configure SLA escalations to stay on top of issues (Advanced plan feature).