Target Persona: Independent maintenance contractor, handyman service, aircon servicing company, plumbing company, or general maintenance vendor. They serve multiple clients on-call, not stationed at a site. Main goals: watermark photos for proof of work and generate professional reports.
Pro Tip: Cost-saving data model: These businesses should NOT create one Site per client (that would mean paying per-site on paid plans). Instead, use a single Site and create Assets as clients. This keeps costs minimal while still allowing per-client tracking and reporting.
Your Scenario
You're a maintenance business. Clients call you for repairs — aircon servicing, plumbing, electrical, general fixes. You go to different sites. You need to take before/after photos with proof (timestamp, GPS) and give the client a professional report.
Step 1: Create Org
Select industry = other or facility. The system creates your HQ site — this is all you need.
Step 2: Organise by Client using Assets
Under your single HQ site, create Assets to represent each client: "Client - ABC Sdn Bhd" (type: space), "Client - Dr. Lee Clinic" (type: space), "Client - Taman Heights JMB" (type: space). Then under each client Asset, you can add their specific equipment as separate Assets: "ABC - Aircon Unit Living Room" (type: asset), "ABC - Water Heater" (type: asset), "Dr. Lee - Main DB Board" (type: asset). This way you track everything per-client without paying for multiple sites.
Step 3: Set Up Your Service Categories
Add categories matching your services: Aircon Servicing, Aircon Repair, Plumbing Repair, Electrical Repair, Painting, Waterproofing, General Repair. These help you track what work you do most.
Step 4: Watermark Configuration (Key Feature!)
Open the Evidence tab in Organisation settings. Enable the watermark options that help prove when the work was done, where it happened, and who submitted it. If the photo does not include enough details, the app or bot should ask for the missing location or time before the watermark is finalized.
Step 5: Daily Workflow
Technician arrives at site → opens WhatsApp → records work logs and issues seamlessly.
Step 6: Powerful Reporting & Analytics
After completing a job, share the detailed PDF report with the client as an invoice backup. Internally, track your ops directly from the dashboard.
Optimise Your Usage
- ✅ Send before/after photos together so the record is easy to review.
- ✅ Describe the work naturally and let Laksana organise it for you.
- ✅ Use reports as invoice backup — they show what was done, when, where, and with photo proof.
- ✅ Track your business over time — reports show which client generates the most work and which service category is most common.
- ✅ Keep it simple — use inspections only when you need them. Focus on Work Updates and Reports.
- ✅ One site = one subscription: You can serve 50+ clients from a single Basic plan site. Only add more sites if you truly manage separate physical sites.
- ✅ Stay Alert: Enable WhatsApp notifications for issues assigned to your team (Note: out-bound notifications consume Laksana credits).
- ✅ Automate Workflows: Set up auto-assignment rules based on categories, and configure SLA escalations to stay on top of issues (Advanced plan feature).