Quick Start: Maintenance Services

Target Persona: Independent maintenance contractor, handyman service, aircon servicing company, plumbing company, or general maintenance vendor. They serve multiple clients on-call, not stationed at a site. Main goals: watermark photos for proof of work and generate professional reports.

Pro Tip: Cost-saving data model: These businesses should NOT create one Location per client (that would mean paying per-location on paid plans). Instead, use a single Location and create Things as clients. This keeps costs minimal while still allowing per-client tracking and reporting.

Your Scenario

You're a maintenance business. Clients call you for repairs — aircon servicing, plumbing, electrical, general fixes. You go to different locations. You need to take before/after photos with proof (timestamp, GPS) and give the client a professional report.

Step 1: Create Org

Select industry = other or facility. The system creates your HQ location — this is all you need.

Step 2: Organise by Client using Things

Under your single HQ location, create Things to represent each client: "Client - ABC Sdn Bhd" (type: space), "Client - Dr. Lee Clinic" (type: space), "Client - Taman Heights JMB" (type: space). Then under each client Thing, you can add their specific equipment as separate Things: "ABC - Aircon Unit Living Room" (type: asset), "ABC - Water Heater" (type: asset), "Dr. Lee - Main DB Board" (type: asset). This way you track everything per-client without paying for multiple locations.

Step 3: Set Up Your Service Categories

Add categories matching your services: Aircon Servicing, Aircon Repair, Plumbing Repair, Electrical Repair, Painting, Waterproofing, General Repair. These help you track what work you do most.

Step 4: Watermark Configuration (Key Feature!)

Go to Organisation Settings → Evidence. Enable ALL watermark options: ✅ Timestamp (proves when work was done), ✅ GPS Coordinates (proves where), ✅ Submitter Name (proves who). Now every photo your technicians take via WhatsApp is automatically stamped. No more manual editing. No more disputes about "did you really come?"

Step 5: Daily Workflow

Technician arrives at site → opens WhatsApp → records work logs and problems seamlessly.

Step 6: Powerful Reporting & Analytics

After completing a job, share the detailed PDF report with the client as an invoice backup. Internally, track your ops directly from the dashboard.

Optimise Your Usage

• ✅ Photo burst: Send multiple before/after photos rapidly — they auto-group into one record (within 5-second window).
• ✅ AI classification: Just describe the work naturally: "Replaced capacitor for aircon unit 2 at Client ABC" — AI auto-categorises.
• ✅ Report as invoice backup: Use detailed reports to support your invoicing — shows exactly what was done, when, where, with photo proof.
• ✅ Track your business: Over time, Reports show patterns — which client generates most work, which service category is most common. Use this for pricing and capacity planning.
• ✅ Keep it simple: You don't need compliance checklists unless you want to (e.g., "Pre-service safety check"). Focus on Work Updates + Reports.
• ✅ One location = one subscription: You can serve 50+ clients from a single Basic plan location. Only add more locations if you truly manage separate physical sites.
• ✅ Stay Alert: Enable WhatsApp notifications for problems assigned to your team (Note: out-bound notifications consume Laksana credits).
• ✅ Automate Workflows: Set up auto-assignment rules based on categories, and configure SLA escalations to stay on top of issues (Advanced plan feature).