Quick Start: Property Management / JMB

Target Persona: JMB/MC committee member, property manager, or building management company managing residential condominiums or mixed-use developments.

Your Scenario

You manage a residential property or development. Residents report complaints. You coordinate maintenance contractors. You need to show AGM reports to residents/owners.

Step 1: Create Org

Select industry = property. Explain auto-seeded items same as facility but with property context. Emphasise using the Helpdesk Portal for residents — residents can scan a QR code and report problems via a web form without needing a Resident account.

Step 2: Set Up Your Property

Rename "HQ" to your property name (e.g., "Taman Desa Heights"). Add blocks/phases as separate locations if needed. Add GPS coordinates for each block.

Step 3: Map Your Facilities

Add common facilities: Swimming Pool, Gym, Guardhouse, Management Office, Playground, Car Park, TNB Room, Water Tank, Pump Room. QR code the critical ones.

Step 4: Invite Team + Residents

Staff: Manager + Supervisors + Operators as usual. Residents: Recommend using the Helpdesk Portal instead of creating resident accounts. Explain how the Helpdesk flow works: Set up Helpdesk QR code in common areas → Resident scans and submits issue via web form → Manager gets notified → Assign to maintenance team.

Step 5: Resident & Staff Workflow

Residents can easily report issues using the Helpdesk link or via WhatsApp if they have an account. Staff send regular work updates via WhatsApp.

Step 6: Reports for AGM & Dashboard Analytics

Generate monthly/quarterly overall reports. Use detailed reports with photos as evidence for AGM presentations. Check your analytics on the dashboard.

Optimise Your Usage

• ✅ Enable auto-acknowledge so residents get instant confirmation when they report.
• ✅ Enable watermark with timestamp for all maintenance photos (contractor accountability).
• ✅ Use problem severity levels: Critical for safety, High for common area, Medium for cosmetic, Low for suggestions.
• ✅ Set up compliance for recurring checks: monthly pest control, quarterly fire drill, annual lift certification.
• ✅ Consider upgrading to Advanced for SLA tracking — show residents your response time commitments.
• ✅ Stay Alert: Enable WhatsApp notifications for problems assigned to your team (Note: out-bound notifications consume Laksana credits).
• ✅ Automate Workflows: Set up auto-assignment rules based on categories, and configure SLA escalations to stay on top of issues (Advanced plan feature).