How to Connect WhatsApp to Laksana

Laksana provides a shared WhatsApp number for your organization. You do not need your own WhatsApp Business account to submit updates.

Prerequisites

• Your organization must have an active Laksana subscription
• Your phone number must be registered in the organization
• You must have permission to submit work updates, problems, or compliance

Getting Started

1. Get the Laksana WhatsApp Number

   • Ask your manager or check your organization dashboard for the Laksana WhatsApp number

2. Save the Number

   • Save the number to your phone contacts

3. Send a Test Message

   • Send "menu" to the Laksana WhatsApp number
   • You should receive a bot response with available options

4. Start Submitting

   • Send work updates, report problems, or request reports
   • Ensure sufficient organization credits for outbound WhatsApp notifications

What You Can Do with WhatsApp

• Submit work updates with photos
• Report problems instantly
• Receive compliance reminders
• Request reports (daily/weekly/overall prompts)
• Access help/menu prompts and guidance

Troubleshooting

If the bot is not responding:

• Verify you are messaging the correct Laksana WhatsApp number
• Check your internet connection
• Ensure your phone number is registered with your organization
• Contact support if issues persist