WhatsApp Bot Commands

Support Team
Mar 13, 2026
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WhatsApp Bot Commands

These commands are recognized by the current WhatsApp bot logic.

Core Commands

  • menu - Show the menu
  • help - Get help options
  • support - Open support flow

Compliance & Reports

  • compliance / checklist - View compliance tasks
  • report / daily report / monthly report / open issues - Request report summaries

Setup & Commercial Info

  • setup - Onboarding guidance
  • pricing / plans - Plan and pricing info
  • partner / referral - Partner program info

Direct Operations Input (No Command Needed)

  • Send normal text to log work updates or report problems
  • Send photos with or without captions
  • The classifier determines intent and creates records when confidence is sufficient

Notes

  • Short acknowledgements like "ok", "thanks", or greeting-only texts may be ignored by design.
  • Photo bursts are grouped within the configured burst window (default 5 seconds in bot settings).

Examples

✅ "Cleaned lobby level 3" ✅ "Aircon leaking at Block A" ✅ "compliance" ✅ "menu"

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