Understanding WhatsApp Message Rate Limits

Limits in Laksana are mainly plan usage limits for submissions, plus credit-based control for outbound WhatsApp notifications.

Free Plan

• 30 Work Updates / month
• 30 Problems / month
• 30 Compliance Checks / month
• Resets monthly
• Exceeding limit: You'll be prompted to upgrade

Paid Plans

Basic Plan

• Unlimited work updates, problems, and compliance checks

Advanced Plan

• Unlimited work updates, problems, and compliance checks

Enterprise Plan

• Custom commercial setup (contact sales/support)

What Counts?

✅ Counted towards monthly limits (Free Plan):

• Submitting Work Updates
• Submitting Problems
• Submitting Compliance Checks

WhatsApp Notification Billing

• Outbound WhatsApp notifications are gated by organization credits.
• If credits/notification allowance are insufficient, WhatsApp notifications can be blocked until topped up or re-enabled.